Apple beats Samsung by just one percent in American Customer Satisfaction Index

In last year’s American Customer Satisfaction Index, Apple and Samsung were neck-and-neck at 80%. In this year’s results, released today, Samsung has retained last year’s score while Apple has just edged ahead at 81%.

Apple moves up 1% to take sole possession of the industry lead at 81, just ahead of Samsung, unchanged at 80. Lenovo’s Motorola recedes 3% to 77, as does HTC (75), while LG remains at 74. Microsoft Mobile, with both Nokia- and MS-branded phones, dips to 74, followed by the smaller manufacturers, which edge up 3% to a combined score of 73.

Despite Apple winning out in overall satisfaction across models, it didn’t quite manage the top spot when it comes to specific models …

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Filed under: AAPL Company, iOS Devices, Tech Industry Tagged: ACSI, American Customer Satisfaction Index, Apple awards, Apple customer satisfaction, Awards

Coach Apple Watch bands get official as they appear on retailer’s site ahead of WWDC

Some spy shots of upcoming Apple Watch bands by designer brand Coach leaked last month, but now the accessories are about to get official as Coach lists the products on its website.

The source of the original leak shared a URL to a not yet public listing on Coach’s site today, and we discovered product pages for several other models being prepared. The pages aren’t yet searchable on the site, and most don’t have images, but it looks like Coach is preparing for an upcoming launch ahead of Apple’s WWDC event later this month.

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Filed under: Apple Watch Tagged: accessory, Apple watch, band, beast, camo, coach, Leather, Print, WWDC, WWDC 2016

Supply chain research by TrendForce supports reports of iPhone 7 update with 32GB, 128GB & 256GB storage capacities

Supply chain research by TrendForce backs earlier reports suggesting that this year’s iPhone will be a relatively minor upgrade over the iPhone 6s. The firm says that most of the specs have now been finalized, and the specifics listed are in line with what has been reported previously.

[The iPhone] will come in two sizes: 4.7 inches and 5.5 inches. The major hardware highlights include expanded storage for all models and dual-camera specifically for the 5.5-inch model. However, the next iPhone (here also referred to as iPhone 7) is generally consistent with its predecessor appearance-wise; and more importantly, display is not included in its upgrades.

It backs a report of a top storage tier of 256GB, but says that Apple has not yet decided whether to retain the 64GB middle tier or boost it to 128GB. A recent report suggested that Apple is at long last dropping the 16GB entry-level in favor of 32GB.

TrendForce also supports a report by KGI that there is a specific reason for Apple’s rumored move to 3GB RAM for the larger model …

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Filed under: AAPL Company, iOS Devices Tagged: iPhone, iPhone 7, TrendForce

Apple planning $1B bond launch in Foxconn’s home market of Taiwan – Reuters [U]

Update: The WSJ echoes the report, adding that $1B will just be the starting point, with possible increases based on demand, and stating that it will be mirrored by a similar bond issue in Australia. It says that in all Apple is aiming to raise $3-4B in the Asia Pacific region.

If an unconfirmed Reuters report is correct, Apple could be tapping Taiwan for more than just components and assembly – it is also looking to raise capital from the island.

Apple Inc plans to issue bonds in Taiwan for the first time with the aim of raising $1 billion, sources familiar with the matter said, joining a queue of big global names that have sold billions of dollars on the island’s busy debt market.

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Filed under: AAPL Company Tagged: AAPL, AAPL bonds, Bonds, Dividends, stock buyback, Taiwan

Apple Stores, starting in San Francisco, will use new walk-able transparent solar glass

After our attempt at explaining the 500% markup on Apple’s new solar array yesterday, further information has now confirmed that Apple’s new stores – starting in the brand new San Francisco location – will be utilizing a new walkable solar glass floor technology for electricity generation. According to a document on Onyx Solar’s website, Apple “has decided to commit itself to OnyxSolar’s designer photovoltaic technology for its new stores. The first of these is located in the heart of San Francisco, the company’s home town.” more…

Filed under: AAPL Company Tagged: Apple, apple solar glass, Apple Store, solar, solar glass

Amazon CEO Jeff Bezos explains why the company no longer sells the Apple TV

If you search Amazon for streaming media players, you’ll find plenty of them. The one thing you won’t find is the Apple TV, and company CEO Jeff Bezos told the Re/code conference why not. Apple TV doesn’t currently offer access to Amazon’s own Prime Video platform, and Bezos says that isn’t because Apple refuses to include it, but because it wants too much money for doing so.

[W]hen we sell those devices, we want our player — our Prime Video player — to be on the device, and we want it to be on the device with acceptable business terms. You can always get the player on the device. The question is, can you get it on there with acceptable business terms?

While he doesn’t say so outright, the meaning of the vague phrase is pretty clear …

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Filed under: Apple TV Tagged: Amazon, Amazon Instant Video, Amazon Prime, Amazon Prime Video, Apple TV

BMO analyst says iPhone 7 could see record sales as 25% of owners poised for upgrade

It’s been mostly doom and gloom where iPhone sales and forecasts are concerned, but one analyst believes that the iPhone 7 could see record sales in September, reports Business Insider. BMO Capital Markets analyst Tim Long says the reason is because such a high proportion of existing iPhone owners currently have a model two or more years old.

Twenty-five percent of the “installed user base” is poised for an upgrade, Long believes — an audience of 120 million phones. BMO’s Long went back through the history of all iPhone sales and calculated that on average, 17% of users upgrade as soon as the next year’s model comes out; 58% upgrade a year after that; and 22% the year after that. Only 2% of users hang on longer.

While he’s predicting a huge number, the underlying figures would seem to support his contention that we can expect a marked uptake in sales even if this year’s model is less visually distinctive than we’d usually expect from a brand new model …

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Filed under: AAPL Company, iOS Devices Tagged: AAPL, iPhone, iPhone 7, iPhone sales

Apple Pay coming to BMO, TD, and Scotiabank customers in Canada on Wednesday

Following a rollout to the Royal Bank of Canada and Canadian Imperial Bank of Commerce earlier this month, Apple Pay is now coming to the other three big banks in Canada. With this rollout, Apple Pay is now supported by all of Canada’s “big five banks.” As reported by The Toronto Star, BMO, TD and Scotiabank customers will be able to use Apple starting tomorrow, June 1st.

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Filed under: Apple Pay

Report: Developers losing interest in Apple Watch until apps can run independently

Realm, a company which provides mobile databases to around 100,000 app developers, told Business Insider that its stats show that developers are losing interest in the Apple Watch.

“On a weekly basis we’re seeing very few Watch apps, compared to iOS apps,” says VP Tim Anglade. “For every 1,000 new iOS apps being built, there are 10 tvOS apps and maybe 1 Watch app” … 

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Filed under: Apple Watch Tagged: Apple watch, Apple Watch apps, Apple Watch developers, Apps, developers, iOS apps